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Frequently Asked Questions


If you choose stick-down parquet, we advise finding a professional fitter because it is an extremely delicate process that can be challenging to get perfectly. If you choose engineered locking system parquet, you must lock the boards on top of an underlayment, just like you would with a typical engineered floor. The direction of the boards and the fact that most parquet designs include alternating boards are the only differences.
A floating floor is created when laminate flooring is laid by locking the boards on top of an underlay. Starting in a corner, move from left to right. To make sure you leave the 10mm expansion gap all around the room, we advise utilising expansion spacers. To ensure that your floor doesn't look too consistent and is more natural-looking, we advise spacing out the joints.
Luxury vinyl tiles can be installed in three different ways (LVT). Glue down is the first. The installation of these tiles is similar to that of conventional roll vinyl in that they have adhered directly to the subfloor. The second choice is comparable to installing laminate. With this locking mechanism, you may create a floating floor by putting the tiles on top of an underlay. The final type is looselay, a brand-new, cutting-edge method for applying vinyl. Here, the boards' grip backing on the rear holds them firmly in place.
There are three main ways to lay solid wood flooring. You can choose to nail the boards to the subfloor directly if you choose this option. Another option is to use an adhesive to directly bond the floor to the subfloor. The final choice is to adhere the boards to our Peel and Stick Underlay, which has an adhesive coating. With our T-build solid boards, we also provide the clip installation option, in which the boards are fastened together using clips on their undersides.
In order to install engineered flooring, the boards are often locked on top of an underlay, creating a floating floor. You must glue the tongue and groove joints if your floor is 18 mm or thicker to make sure they are secure. Although there are numerous ways to secure engineered flooring, we advise using the locking joint because it is the simplest.
We would only advise using this technique for solid, engineered, and laminate flooring because it might be challenging to get it right. The floor must be installed as "treads," or "risers," and a stair nosing must be added to complete the steps. It's crucial to keep in mind that vinyl and other types of carpet shouldn't be used on stairs.
We suggest installing your floor up to the boundaries of your kitchen appliances rather than directly underneath them. You'll save time and money by doing this, but big appliances run the risk of buckling the floor.
A neat finished look is made possible by undercutting the door frames. This is accomplished by measuring the height required to remove the door frames using an offcut of the floor and the underlay as a template. The bottom of the door frame should then be removed using a multitool or tenon saw. The boards should then be slid through, however, because many products have locking systems, the locking joint would need to be removed and the boards would need to be bonded together (just in the doorways). If the run is longer than 12 metres, another alternative is to enter door thresholds, which allows for natural expansion and is required on most floors (please refer to the installation instructions provided by the specific manufacturer).
The majority of design-focused specialists advise laying the flooring away from the primary light source, which, if you're installing a complete floor, typically means running it from the front entrance, straight to the back of the house. Actually, there is no right or incorrect way to lay your floor; it is entirely a matter of taste.
We do have a system of qualified installers that are experts in each type of flooring we sell. Although not directly hired by us, each fitter on this network is dependable and trustworthy. Call us if you're interested in our fitting service and a free quote.


We suggest mopping the floor with a gently dampened mop and a cleaner designed especially for the surface you have chosen. On any of our floors, we strongly advise against using steam mops.
We suggest utilising the T-build Cleaning Kit, which comes with the T-build mop, which is precisely made for thoroughly cleaning laminate flooring. The cleaner, the mop, the microfiber cloth, and the cleaning spray are all included in one kit.
To thoroughly clean your wood floor without harming it, we recommend either the T-build Oil Care or the T-build Floor Cleaner. The T-build Cleaner is used with a gently dampened mop after being diluted with water. We advise applying the T-build Oil Care, which must be diluted like the T-build cleaning, on oiled wood.
We advise using our specially formulated cleaners diluted in water following the instructions on the container. To avoid damaging the floor too much, you should do this with a lightly damped mop. On your vinyl floor, we advise against using any items containing soap or bleach.
In order to prevent dust from being embedded in the texture of the boards, we advise frequently sweeping or cleaning your laminate floor. To thoroughly clean the floor without harming it, we also advise using one of our suggested cleaners. Use our cleanser only on a mop that is just slightly damp, and avoid using any abrasive tools, such as scouring pads.
All types of wood floors, including solid, engineered, and the parquet can be used with this advise. To avoid wearing down the boards' original texture, we advise using one of our suggested cleansers diluted in water and wiping along the grain of the boards. It's better to keep sharp objects away from the floor because they can damage the wood's finish. This includes high heels.
Refinishing your vinyl floor can be necessary if it appears dull and scuffed. To restore the vinyl's brand-new appearance, first, remove the old finish using a floor stripper before applying two new coats of finish.
If your laminate floor does develop a noticeable scratch or dent, we advise utilising a repair kit to cover up the flaw. The dent or scratch is filled by melting and combining wax colours to match the laminate using a melting tool.
For solid, engineered, and parquet floors, use this advise. We advise applying oil to the affected area if your wood has a scratch or dent and it is an oiled floor to conceal the damage. If this doesn't work, you'll probably need to re-oil and sand the floor. If your surface is lacquered, you will also need to refinish it after sanding it down. We do offer kits for minor damages that can be repaired.


Although there are many differences between LVT and laminate, the boards themselves are primarily what set them apart. Laminate cannot be put by sticking it straight down like most LVTs can. It's also crucial to keep in mind that while all LVT is entirely waterproof, the majority of laminates are just water resistant (except our waterproof laminates).
Your particular preferences for design, installation technique and preparation will all play a role in this. In terms of design, sticking down is preferable to looselay and locking systems. LVT floors are simpler to install and frequently more forgiving of subfloor irregularities.
Once installed, Engineered and Solid have the same appearance, but due to differences in the composition of the boards, they differ in their levels of adaptability. Solid wood is only permitted in living areas and stairways, while engineered wood can be used in other rooms excluding toilets.
For the kitchen floor, we would advise either Luxury Vinyl Tiles (LVT) or Laminate. Additionally, we have waterproof laminates for the kitchen that are superior to normal laminate. It is not advisable to use engineered, solid, or carpet in the kitchen.
Because they are totally waterproof and durable, luxury vinyl tiles and waterproof laminate are ideal for bathrooms. Any type of wood or carpet should never be used in the bathroom since the wetness might damage these surfaces.
The shape of the room typically determines how difficult it is to measure it. The room should be divided into rectangles, and the area of each should be determined by multiplying the length and width. Additionally, depending on the floor you choose, we advise you to add 5–10% waste.
Make sure your new floor is appropriate for the space where it will be installed. We advise keeping wood away from moisture and choosing vinyl or waterproof laminate in spaces like bathrooms. Keep solid wood away from basements and conservatories, and keep vinyl off the stairs.
The major factors to think about are the space it will be installed in, the size of the room, whether underfloor heating is present, how it will be installed, and how long it will stay.
In commercial and corporate environments, commercial-grade flooring should be used. Because of their thickness, finish, or wear layer, the majority of our floor types fall within categories that are appropriate for commercial use.
As long as you use the proper glue and underlay with a floor that is made to tolerate the temperature, the majority of our flooring may be used with underfloor heating. To protect the new floor from moisture, you will also need some kind of Damp Proof Membrane (DPM) between the heating and the floor.
For your floor to adapt to the humidity in your house, acclimatisation is necessary. We advise leaving the floors flat on the floor of the room they will be put in, still in their packaging. Depending on the style of floor you choose, it could take anywhere from 2 days to 2 weeks.


With our laminate floors, we would suggest using the T-build Incizo Doorbar because it can be used as an edge trim, reducer/ramp trim, and threshold trim. They are manufactured by T-build to coordinate with all of their laminate floors, ensuring a perfect fit with your floor.
The type of beading, also known as scotia, that you choose to cover the space between your floor and skirting board is totally up to you. Both white beadings to match the skirting boards and floor-matching beading are options. Everything depends on your unique preferences.
To complete the stops and increase the staircase's overall safety, the stair nosing is used. Additionally, it offers each stage a cleaner ending. Different forms of nosing are available; some lock into the boards, while others need to be fastened to a stair foundation.
In simple terms, flooring trims are made to fill in spaces between floors, between floors and doors, or between floors and a step's edge. Trims are available to fill in the space between floors of the same height and a variety of heights.
You must know how many boxes of the particular vinyl floor you want in order to calculate this. Then, based on the floor you've picked and the size of its tiles, you must utilise one of our formulas.
Underlays are necessary to maintain the floor's stability and create a level foundation on which to place your flooring. You need an underlay with a Damp-Proof Membrane if your floor is concrete or has underfloor heating (DPM). We sell a variety of alternatives geared to reduce sound, among other things, but if your subfloor is made of wood, you can frequently use a simple foam underlayment.
We offer sound-dampening underlays for all of our floor types. We suggest the T-build Gold or the T-build Transit sound for laminate/engineered. We would advise the Work Pro Plus for solid flooring, and either the Karndean Versilay or T-build Livyn Basic for LVT.


For the majority of our products, we provide next-day delivery; however, if your product needs to be ordered or is cut to order, it can take a little longer. Additionally, it may be affected by your location; for example, it can take longer to get to the Scottish highlands.
If no one is present to accept your delivery, we can typically ask the drivers to wait for 10 minutes so that someone can arrive at the address at that time. If not, the goods will be returned to the neighbourhood depot, and you will need to get in touch with us to reschedule the delivery. There can be a price for re-delivery.
We suggest that you inspect the packages carefully after delivery to spot any evident damage. At this point, if there are any damages, note them on the delivery receipt and contact us right immediately. Call us and we'll arrange replacements if you discover damages after opening the package that renders the contents useless.
The cost of international shipping is determined by the size, weight, and location of the item. Please contact our sales team for an estimate on an international shipment.
For orders under £999 and all orders over £999 (excluding T-build), delivery to the mainland of the UK is £34.99. Your order can be subject to additional delivery fees if you're offshore (this includes the Channel Islands, Guernsey, etc.).
Delivery fees may be increased for deliveries outside of the UK's mainland. Based on the shipment's size, weight, and location, this amount is determined. For a price estimate on off-shore delivery fees, kindly get in touch with our sales staff.
Depending on the order size and the products you are ordering, we do provide a variety of financing solutions; approval is subject to status. The majority of applications are immediately approved using our online order system, and no deposit is necessary.
We accept a wide range of payment methods online, over the phone, and in-store. All debit and credit cards from Visa, Mastercard, Maestro, and American Express are accepted. We also provide financing solutions through V12 Retail Finance, with approval subject to status.